Privacy Policy
Last updated: October 2026
This policy explains how VPNCross handles data across its website, user panel and subscription services. Account management, payment reconciliation and network traffic serve different purposes, described separately below. Before using the service, please also read the Terms of Service. If you have questions about data handling, submit a ticket through the user panel.
Account and Order Data
VPNCross requires no email address; you can create an account with a username and password. Providing an email address is not a condition of registration, nor is it a required account detail. Account identifiers, authentication information, plan status and traffic usage are used for sign-in verification, subscription delivery and quota management. Traffic usage does not include details of the websites you visit.
Order records include the selected plan, amount, payment status and identifiers needed to reconcile transactions. They are used to activate service and handle billing disputes and refund requests. Text and attachments you choose to provide in a support ticket are used to address that issue. Do not submit your account password, complete payment credentials or subscription links. Before sharing screenshots for troubleshooting, cover any sensitive information.
No Logs
VPNCross does not record which websites users visit and does not retain browsing content, destinations, detailed DNS queries or connection logs. No history is created that can be used to trace an individual's browsing activity. As a result, browsing and connection logs have no retention period and are not part of order or support ticket records.
Temporary states needed to maintain an active connection during network transmission are not kept as connection history. Account traffic measurements are used only to calculate quota, not to reconstruct browsing activity. This commitment applies to this service's data handling; it does not mean that international websites you visit, other software on your device or payment providers follow the same policies.
Website Analytics and Local Storage
Website analytics help us understand page views, referral sources and button usage, so we can improve content and identify interaction issues. Analytics cover page usage on the marketing website and user panel, not browsing activity transmitted over international routes. Analytics should not include passwords, authentication tokens, subscription links or support ticket content.
Cookies and local storage are used to maintain necessary session states and save login credentials and language preferences. If login credentials are retained by the browser, other people using the same device may be able to access the account. On a public device, sign out and clear site data after use. Clearing site data may require you to sign in again, but does not automatically delete your account or orders from the server.
Payments and Necessary Disclosures
This service supports Alipay / WeChat Pay / USDT. Payment confirmation is handled by the relevant third-party payment channel or transaction network. VPNCross provides subscriptions based on order status and transaction reconciliation details. The provider's own policies govern how it handles its payment pages, account details and transaction records.
This service does not sell account details or use browsing activity to build advertising profiles. For refunds, dispute resolution or legal obligations, relevant account or transaction details are provided only to the extent necessary. USDT transactions may create public on-chain records, which cannot be removed by deleting an account on this website.
Data Retention and Deletion Requests
Account details are retained for as long as needed to provide the service. Order and support ticket records are retained for as long as needed for transaction reconciliation, dispute resolution and applicable legal requirements. Different data serves different purposes, so this policy does not promise one fixed deletion period. Once the purpose for processing is fulfilled and there is no basis for continued retention, relevant data should be deleted or processed so it can no longer identify an individual.
To access, correct or delete account details, describe your request in a user panel support ticket. We need to verify account ownership before processing it. If an order is incomplete, a dispute is ongoing or a legal retention obligation applies, we will explain which data cannot yet be deleted and why. Deleting an account may affect subscription access, so please resolve any outstanding matters first.
Policy Updates and Feedback
If data handling purposes, features or applicable requirements change, VPNCross will update this page and revise the date at the top. Significant changes to how data is handled will be announced on the website or in the user panel. If a new purpose requires separate consent, it will be explained before that processing begins.
Submit privacy questions and data requests through a user panel support ticket. Include the relevant page, type of issue and preferred resolution. You do not need to provide personal information unrelated to your request.