Last updated: October 2026
Terms of Service
These terms apply to the network acceleration subscription service provided by VPNCross. Please read the terms below before using the service, especially the sections on account use, refunds and service responsibilities. If you have questions, submit a support ticket through the user panel.
Service Scope
VPNCross provides international route subscriptions for cross-border access and access to international websites, covering 90+ countries and 190+ routes, with support for Windows / macOS / iOS / Android / Linux. Clients and subscription links are available in the user panel after login. Clients are available after login except on iOS; downloading on iOS requires an active plan.
Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. When you upgrade mid-cycle, the price difference is prorated to the remaining days. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB; they expire when used up and never expire based on time. Check the billing type you select before use. See the pricing page for full details.
Account and Subscription Rules
No email address is required to create an account; you can register with a username and password. Keep your login credentials and subscription link secure. Do not post them on public pages, in groups or in code repositories. A subscription link provides access to the service and must be protected like account credentials. If you discover a leak or unusual use, take action in the panel and submit a support ticket.
There is no limit on the number of devices connected at the same time, for the account holder’s own devices. This does not permit sharing an account with others, distributing subscriptions, reselling routes or using this service to provide paid proxy services. Users are responsible for their own activity and must not impersonate another user or disrupt other users’ normal connections.
Responsible Use
Users must comply with the laws and regulations applicable where they are located and to their activities, as well as the terms of the websites they access. The service must not be used for illegal purposes, including fraud, invasion of others’ privacy, intellectual property infringement, distribution of illegal content, unauthorized system access or malicious cyberattacks.
Do not send spam, scan or attack network infrastructure, or continuously consume resources through abnormal requests in a way that affects other users. Users are responsible for checking account eligibility, content authorization and transaction requirements on third-party websites. Network access does not replace any required authorization.
Availability and Limitation of Responsibility
Your connection experience depends on your local network, carrier routing, the status of destination websites and client settings. Maintenance, upstream failures or changes to third-party services may cause temporary interruptions. VPNCross does not guarantee that every website will always be accessible or make guarantees about specific speeds, latency or third-party account outcomes.
If an issue occurs, try updating your subscription, switching routes and checking your local settings, then report the problem through a support ticket. VPNCross will investigate issues with its own service. Nothing in these terms excludes liability that cannot legally be excluded. Other responsibilities will be determined based on the cause of the issue, its actual impact and applicable law.
Payments and Refunds
You may request a full refund, for any reason, within 60 days of your first payment. To apply, log in to the account used for payment and submit a refund request through a user panel support ticket, including the relevant order information for verification and processing. You do not need to complete troubleshooting first, and the refund terms above do not change based on your payment method.
Payments are supported through Alipay / WeChat Pay / USDT. Check the order amount and plan details before paying, and keep your order record. You can check the refund progress in your support ticket. To confirm where the refund will be sent, refer to the verified details in the ticket; no uniform processing time is promised. The refund commitment does not affect any other rights you may have under applicable law.
Account Termination and Changes to These Terms
For conduct that violates these terms, such as illegal use, unauthorized account sharing or subscription resale, or attacks on service infrastructure, VPNCross may suspend relevant connections or terminate an account depending on the impact. Protective measures may be taken when necessary, with details provided through the user panel. If you disagree, you may request a review by submitting a support ticket. Suspension or termination does not automatically disqualify a refund request that otherwise meets the requirements.
Changes to these terms will be published on this page, and the date at the top will be updated. Important changes affecting user rights will be announced through the user panel. Changes will not retroactively reduce refund rights that have already been established. If you disagree with a change, you may stop using the service and submit a support ticket about any existing subscription issues. See the Privacy Policy for information about the handling of personal information.